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Privacy Policy of ReplaiBot

Effective Date: April 23, 2026  ·  Last Updated: April 23, 2026

ReplaiBot (“ReplaiBot”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use:

  • The ReplaiBot website
  • Our Chrome extension
  • Our web application
  • Customer support communications
  • Marketing communications
  • Any related services (collectively, the “Services”)

By using ReplaiBot, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We collect only the information necessary to operate and improve our Services.

A. Information You Provide Directly

When you sign up, contact us, subscribe, or use features, you may provide:

  • Name
  • Business name
  • Email address
  • Billing information (processed securely by payment providers)
  • Password or authentication credentials
  • Review response preferences
  • Brand voice instructions
  • Customer support messages
  • Any other information you choose to submit

B. Information From Connected Platforms

If you connect third-party accounts or platforms, we may receive:

  • Public business profile data
  • Review content and ratings
  • Review timestamps
  • Reviewer display names (where available)
  • Platform metadata necessary for integrations

C. Usage and Technical Information

When you use ReplaiBot, we may automatically collect:

  • Browser type
  • Device type
  • IP address
  • Operating system
  • Extension version
  • Pages visited
  • Session activity
  • Feature usage
  • Error logs
  • Referral source
  • Cookies and analytics data

D. AI Input Data

To generate AI-powered responses, we may process:

  • Customer reviews
  • Business context
  • Tone preferences
  • Custom prompts
  • Response history

2. How We Use Your Information

We use information to:

  • Create and manage accounts
  • Deliver AI-generated review replies
  • Provide reputation analytics and insights
  • Improve product performance and user experience
  • Process payments and subscriptions
  • Respond to support requests
  • Detect fraud, abuse, or unauthorized use
  • Communicate updates and service notices
  • Send marketing emails (where permitted)
  • Comply with legal obligations

3. Legal Basis for Processing (Where Applicable)

Depending on your location, we process data under one or more of these legal bases:

  • Performance of a contract
  • Legitimate business interests
  • Consent
  • Compliance with legal obligations

4. AI Processing and Generated Content

ReplaiBot uses artificial intelligence tools to generate suggested replies, summaries, and recommendations.

This may require processing review text, business prompts, and related content through internal or third-party AI systems used by us to deliver the Service.

We do not use your private business data to publicly identify your company.


5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember preferences
  • Measure website traffic
  • Improve usability
  • Understand feature engagement
  • Detect security threats

You may control cookies through your browser settings. Disabling some cookies may affect functionality.


6. Analytics Tools

We may use third-party analytics providers such as:

  • Google Analytics
  • Product analytics tools
  • Error monitoring tools

These tools help us understand traffic, performance, and usage trends.

They may collect identifiers such as IP address, browser data, pages visited, and device information according to their own privacy policies.


7. Payments

Paid subscriptions may be processed by third-party payment processors.

We do not store full payment card details on our servers unless explicitly stated. Billing providers manage payment information securely under their own policies.


8. Data Sharing

We do not sell your personal information.

We may share data only with:

  • Hosting and infrastructure providers
  • Payment processors
  • Analytics providers
  • AI service providers used to power features
  • Customer support vendors
  • Legal authorities when required by law
  • Successors in case of merger, acquisition, or asset sale

All vendors are expected to process data only for authorized purposes.


9. Data Retention

We keep personal information only as long as reasonably necessary for:

  • Providing the Service
  • Maintaining accounts
  • Billing and records
  • Legal compliance
  • Resolving disputes
  • Security and fraud prevention

Examples:

  • Account data: while account remains active
  • Support messages: reasonable operational period
  • Billing records: as required by law
  • Marketing subscriptions: until unsubscribe request

When no longer needed, data may be deleted or anonymized.


10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Restrict certain processing
  • Object to certain processing
  • Export or port your data
  • Withdraw consent where applicable
  • Lodge a complaint with a regulator

To exercise these rights, contact us using the details below.


11. Marketing Communications

If you subscribe to updates or marketing emails, we may send product news, offers, or educational content.

You may unsubscribe anytime using the link in our emails or by contacting us.

Transactional emails (billing, security, service notices) may still be sent when necessary.


12. Data Security

We use commercially reasonable safeguards to protect information, including:

  • Encrypted connections (HTTPS)
  • Access controls
  • Secure authentication systems
  • Monitoring and logging
  • Limited internal access

No system is completely secure, so absolute security cannot be guaranteed.


13. International Data Transfers

Your data may be processed in countries different from your residence where our providers operate.

Where required, we take reasonable steps to ensure appropriate safeguards are in place.


14. Children's Privacy

ReplaiBot is not intended for children under 13 (or higher age where required by law). We do not knowingly collect personal data from children.


15. Third-Party Services and Embedded Content

Our Services may contain links or integrations with third-party platforms such as review websites, browsers, payment providers, or embedded media.

Those services operate under their own privacy policies. We are not responsible for their practices.


16. Chrome Extension Permissions

Our Chrome extension may request permissions necessary to provide features such as:

  • Reading page content where activated
  • Detecting supported review pages
  • Autofill or insert AI-generated responses
  • Secure account authentication
  • Syncing settings

Permissions are used only for legitimate product functionality.


17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are material, we may notify users through email, dashboard notice, or website update. Continued use of ReplaiBot after updates means acceptance of the revised policy.


18. Contact Us

For privacy questions or requests, contact:

ReplaiBot
Email: support@verdinapps.com
Website: www.verdinapps.com


19. Region-Specific Notices

If required by local law (GDPR, UK GDPR, CCPA, etc.), additional rights or disclosures may apply to users in those jurisdictions.


20. Summary

We collect only what helps run and improve ReplaiBot, we do not sell your personal data, and we aim to handle your information responsibly while helping you manage customer reviews and online reputation.